Frequently asked questions
Quick answers about pick up, pricing, data destruction and where your electronics go.
Pick up & pricing
Is e-waste pick up really free?
In most cases, yes. There is never a charge for picking up e-waste as long as we cover our costs. TVs and CRT monitors carry a haul-away fee, and hard drive shredding is an additional fee. We’ll confirm any cost before we schedule.
Who do you pick up from?
We focus on businesses, schools and other organizations: offices, IT departments, clinics, property managers and more. If you’re not sure whether your pick up qualifies, ask us.
How do I schedule a pick up?
Fill out the pick-up form or call (215) 668-3904. We’ll get back to you within 24 hours.
What are your hours?
Monday to Friday 9:00 am – 5:00 pm, and Saturday to Sunday 10:00 am – 4:00 pm.
Which areas do you serve?
Philadelphia and Bucks, Montgomery, Chester and Delaware counties in Pennsylvania, plus Trenton and Mount Holly in New Jersey. See the service area map.
Items we accept
What electronics do you accept?
Computers, laptops, flat-screen monitors, servers, networking gear, printers, copiers, phones and mobile devices, UPS units, batteries, cables, storage devices, AV equipment and more. See what we accept.
What can't you take?
Large and small appliances, anything with Freon or liquid mercury, smoke and carbon monoxide detectors, ink and toner, fluorescent bulbs, liquids, propane tanks, wet cell batteries and hazardous or radioactive materials.
Do you take TVs and CRT monitors?
Yes, for a haul-away fee.
Data destruction
Why can't I just wipe or reformat my hard drives?
Wiping can work when it’s done correctly and verified, but reformatting and deleting files usually leave data recoverable. As long as a drive is physically intact, information can potentially be retrieved. Physical destruction removes the doubt. Learn more.
Do you provide proof of destruction?
Yes. On your written request, we provide a Letter of Responsibility for Destruction. What is a letter of destruction?
How is my data protected before destruction?
Our process includes secure collection and handling and a documented chain of custody.
Recycling
Where do my electronics go?
To four different R2-certified recyclers. What is R2 certification?
Is it legal to throw computers in the trash in Pennsylvania or New Jersey?
No. Both states ban many electronics, including computers, laptops, monitors and TVs, from regular trash. Read the details.
Still have a question?
Call us or send a message and we’ll get back to you within 24 hours.